Find your documents
Categories:
Most popular

Online Business Compliance Policy Bundle

The three documents every NZ online business needs before taking its first order. Website terms, returns policy, and privacy policy. All in one pack.
$99.00
+ GST
Add to cart

Not sure this is right?

Take the questionnaire

When to use

  • You are launching an online store, e-commerce website, or any website through which customers can place orders or make payments.
  • You have an existing website with outdated, incomplete, or non-NZ terms and want to replace them with documents that reflect current NZ law.
  • You collect any personal information from customers, including email addresses, and need a compliant privacy policy in place.
  • You want all three essential compliance documents in one purchase rather than buying them separately.

This pack is not suitable if:

  • Your business sells services rather than goods as its primary offering – the returns and refunds policy is primarily goods focused and a services-specific terms document may be more appropriate.
  • Your business operates in a heavily regulated industry such as financial services, healthcare, or alcohol – additional sector specific compliance obligations apply that are not covered by these documents.
  • You need a privacy policy for an app or platform that processes sensitive categories of personal data – seek legal advice for a bespoke privacy policy in that context.

Product description

If you sell products or services online in New Zealand, three documents are a non-negotiable: terms and conditions governing your sales, a returns and refunds policy that reflects what the Consumer Guarantees Act 1993 actually requires, and a privacy policy that complies with the Privacy Act 2020.

Without them, you are trading without a legal framework. Without correct ones, you may be trading in breach of the law.

The framewrk Online Business Compliance Pack gives you all three in a single purchase, verified against current NZ legislation.

What is included:

Website Terms and Conditions of Sale
Governs every transaction between you and your customers. Covers how contracts are formed when a customer places an order, pricing and GST, delivery and risk, your obligations under the Consumer Guarantees Act 1993, how disputes are resolved, and the limits of your liability.

Returns and Refunds Policy
Sets out clearly what customers are entitled to and what you are required to provide under the Consumer Guarantees Act 1993.

Privacy Policy
Covers your obligations under the Privacy Act 2020, including what personal information you collect and why, how it is used and stored, when it can be disclosed, how customers can access and correct their information, and your obligations in the event of a notifiable privacy breach.

All three documents are drafted for NZ law and reflect current legislation as at the date of publication. Delivered as editable Word documents.

Important: This is a general purpose legal template pack, not legal advice. It does not create a lawyer-client relationship. You should satisfy yourself that these documents are appropriate for your situation before use. For complex matters or significant commercial transactions, seek advice from a qualified NZ lawyer. Licensed for single-business use only.