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Any business selling physical products to consumers, whether online or in person. The policy should be published on your website and available at your point of sale.
A Consumer Guarantees Act 1993 compliant returns and refunds policy with selectable options for change-of-mind returns, sale items, and exchanges.
The policy is drafted so that no term attempts to contract out of consumer guarantees – any clause purporting to exclude Consumer Guarantees Act 1993 rights would be unenforceable and may itself constitute a breach of the Fair Trading Act 1986. The policy is suitable for both online and in-person retail of goods.
Important: This is a general-purpose legal template, not legal advice. It does not create a lawyer-client relationship. You should satisfy yourself that it is appropriate for your situation before signing. For complex matters or significant commercial transactions, seek advice from a qualified NZ lawyer. Licensed for single-business use only.
